FREE UK DELIVERY on all orders over £50
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Delivery and Refunds

UK DELIVERY

All UK orders over £50 are eligible for FREE delivery, orders under £50 will be charged at a standard rate of £2.99

We also allow pick up from our office at 16 Mardale Grove, Barrow-in-Furness, Cumbria, LA13 9QG.

Orders placed before 1pm Mon-Fri will normally be sent out the same day. Orders will be sent out via Royal Mail and take 1-3 working days to arrive, larger items may be sent via courier and can take 3-5 working days. Please allow extra time during busy times such as Christmas.

INTERNATIONAL DELIVERY

We ship to all countries of the world, unfortunately we cannot offer free delivery outside the UK. International shipping is sent tracked and signed for and is based on weight and will be calculated at checkout. For reference the following prices will apply to international orders:

Europe Rest of the World

 

NZ, Australia

and Pacific region

Up to 100g

£9.40 £10.10 £10.35

100-250g

£9.50 £10.60 £10.95

250-500g

£11.00 £13.40 £13.90

500-750g

£12.05 £15.60 £16.25

750g-1kg

£13.00 £17.80 £18.60

1-1.25kg

£13.95 £18.75 £20.45

1.25-1.5kg

£14.90 £20.15 £21.55

1.5-5kg

£15.50 £21.05 £22.70

1.75-2kg

£15.50 £21.55 £23.45

 

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@bumbleberrys.co.uk.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@bumbleberrys.co.uk and send your item to: 16 Mardale Grove, Barrow-in-Furness, Cumbria, LA13 9QG.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 16 Mardale Grove Barrow-in-Furness, Cumbria, LA13 9QG

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.